Customer Service

WEBSITE ORDERS

Online orders are processed Monday through Friday, 1-2 business days of order placement, unless indicated in the product description. Orders placed between 1pm EST Friday thru midnight EST Sunday will be processed the following Monday. Any 2 Day orders need to be placed before 10am or they will be processed the following business day. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.

PAYMENT

We accept American Express, Visa, Discover, and MasterCard. Sales tax will be charged when applicable. 

SALES TAX

Sales tax will be charged when applicable.

PROMO CODES

We all love a deal, but there are a few little rules:

  • Only one code may be used per order.
  • Codes may not be applied after an order is processed.
  • Buyer Exclusives are also excluded from promotions.
  • The following brands are excluded from ALL promotional codes:
      1. Eniwear
      2. Picadilly
      3. Krazy Larry
      4. All for Color

    HOW TO PLACE AN ORDER

    Placing an order with us is easy. Simply follow these steps:

    • Add an item to your shopping bag by clicking "add item" on the item's product detail page.
    • When you have finished shopping, click the "cart" button at the top of the page.
    • You will be shown your basket for review.
    • Click "proceed to check out."
    • On the login page new customers should click the "create account."
    • Repeat customers should enter their email address in the "login" box and their password in the "password" box. Press "login".
    • Complete the next 3 steps by entering all required information.
    • On step 4, you will be presented with all your order information.
    • Click the "confirm" button to submit the order.
    • You will know that your order has gone through when you receive the "thank you" page with your order number.
    • If you have not received this page, please contact Customer Service at 800.771.2200.
    • Please be advised that once an order is confirmed, you cannot make changes to the order online.

    TELEPHONE ORDERS

    We'd love to chat. Call anytime Monday through Friday, 8:00am-4:00pm (ET) at 800.771.2200.

    SHIPPING

    Every attempt will be made to process and ship your order the day it's received. We will email you when the order is shipped.

    US SHIPPING RATES

    All US orders are shipped via USPS or FedEx and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service.

    Domestic shipping costs and methods

    METHOD PRICE
    USPS $10.00 – Free for orders over $150.00
    USPS 2 Day $27.90

    International Shipping

    Unfortunately at this moment, we do not ship internationally.

    RETURNS

    If you are not satisfied with your online purchase, please follow our guidelines for returns:

    Please confirm your items are eligible for return.

    • All returns must be postmarked within 30 days of receipt. Returns sent after this time will not be honored.
    • The merchandise must be in its original condition, unworn, and with its price tag attached.
    • We do not refund shipping charges.
    • We do not accept returns/exchanges on custom-made or special order items, or undergarments. These types of sales are final.
    • We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

    Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

    DAMAGED/INCORRECT ITEMS

    If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a USPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

    EXCHANGES

    If you would like to exchange an item for another color or size, please contact us via email internet@patchington.com or phone 800.771.2200 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).

    HOW TO RETURN MERCHANDISE

    Please refer to the return form enclosed in your package for mail in returns. You are also able to return your online orders to any of our stores. Although they will likely be completed sooner, please allow 3-5 business days for in-store returns to be fully processed. 

    Patchington.com 
    Attention Internet Returns 
    6399 142ND AVE N 
    #105 
    CLEARWATER, FLORIDA 33760 UNITED STATES

    TIPS ON SENDING YOUR RETURN PACKAGE:

    • Send via USPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
    • No COD (Cash/Check on Delivery) packages will be accepted.
    • Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

    Your return will be processed within 3-5 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, call 800.771.2200 or e-mail us at internet@patchington.com.

    GIFT CERTIFICATES

    Gift certificates are available by phone 800.771.2200 or emailing customer service at internet@patchington.com. Valid in store only.

    CONTACT US

    If you have any questions or concerns, feel free to reach out to us! 

    EMAIL
    internet@patchington.com
    TELEPHONE
    (800) 771-2200
    MAILING ADDRESS
    Patchington Customer Service
    6399 142nd Ave N
    #105
    Clearwater, Florida 33760 United States

    TERMS AND PRIVACY

    HOW DO I KNOW MY INFORMATION IS KEPT PRIVATE?

    This Privacy Statement describes how we collect and use your information and gives you options as to how your information is used. We suggest you review this Privacy Statement periodically, as we may update it from time to time. We post any changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it. By using our web site, you consent to the collection and use of your information by BMR Holdings LLC dba Patchington. Any communication or material sent to you will be considered confidential and will become the property of BMR Holdings LLC dba Patchington which reserves the right to use and reproduce it for any purpose whatsoever. Access and use of the Site is subject to the terms, conditions and applicable laws construed in accordance with the laws of the State of Maryland. When you purchase from our site, we collect information that you volunteer, such as your name, email address, postal address, phone number and other information necessary to process your order. Periodically we will send you email about new products and services, discounts, special promotions or upcoming events ONLY if you have elected to receive these mailings. We also collect information you provide us when you register to participate in a contest or promotion, fill out a survey or questionnaire, or contact us.

    HOW DO I KNOW MY INFORMATION IS SECURE?

    We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site, so you can feel comfortable and secure when shopping. When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, the site is secured through Secure Sockets Layer (SSL). We always use industry-standard encryption technologies when transferring and receiving your personal information on our site. Pages requesting personal information should always have one of these icons.

    WHAT ARE 'COOKIES' AND HOW DO WE USE THEM?

    A "cookie" is a small data file that contains a unique identifier. Cookies can be used to store personal information about you on your computer. The cookie ensures that only the computer used to select items will have access to products you have chosen and billing information you've entered. Using a cookie is the safest way to make sure that only you can see the contents of your shopping cart and order form.

    Patchington.com does not believe in storing your personal information on a cookie. This is not a responsible use of this information. We do not use cookies to store any of your personal or financial information. We guarantee that your data is not used for any other purpose than improving our web site and overall shopping experience.

    CAN I COPY ANYTHING FROM THE SITE?

    By law, the material displayed on the site may not be downloaded for anything other than non-commercial and personal use, and then only if copyright and other proprietary notices contained on the materials are retained.

    All images on Patchington.com are readily available in various places on the internet and believed to be in public domain. Images posted are believed to be posted within our rights according to the US Copyright Fair Use Act.

    If you believe that any content appearing on Patchington.com infringes on your copyright, please let us know and the infringing material will be removed as soon as possible.

    AND...LAST BUT NOT LEAST...

    By accessing and using this site, you submit to the jurisdiction of the Federal District Court for the District Court of Maryland and accept all terms and conditions without limitation or qualification. Everything on this site is copyrighted unless otherwise noted, and may not be used without the written permission of Patchington.com. Images of people, places, buttons and items displayed on the site are either the property of, or used with permission by, Patchington.com. The use of these images is prohibited unless specifically permitted by Patchington.com. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. In addition, archiving, redistribution, re-publication or derivation of any information contained or downloaded from this site, in any medium, including but not limited to electronic, CD-ROM, or database, or publication in print, requires the written consent of Patchington.com. The trademarks, the logo and all the published names displayed on the site are the property of Patchington.com. Nothing contained on the site should be construed as granting any license or right to use any trademarks displayed on the site without the written permission of its owners. Use of the trademarks or other materials displayed on the site is completely prohibited.

    Thank you for visiting Patchington.com