Patchington values our customers and understands your concerns about personal privacy and security. Because we know that your privacy is very important, we have instituted policies intended to ensure that your personal information is always respected and handled in a safe and responsible manner. This Privacy Statement is designed to help you understand what information we collect, how we use it, the steps we take to safeguard it, and the choices you have regarding the use of and your ability to review and correct the information.
When you provide personal information at our stores or through our website, or through authorized third parties, you are consenting to our policies, as described herein.
What information do we collect?
During your communications with us, we use various methods of gathering information to help ensure that your shopping experience is as efficient and accommodating as possible. We collect information that you provide to us when you:
Purchase, return, or exchange a product
Visit our website or retail store
Create an online shopping account
Contact our customer service desk
Participate in a promotion, contest or survey
Provide us with comments or suggestions
The type of information we may collect includes the following:
Contact information such as name, mailing address, phone number, and email address
Personal information such as billing address and credit card information, when provided
Anonymous site traffic information (in order to improve your shopping experience at our site)
When you set up online account, we also request a password to allow you secure access
To better serve you and enhance your shopping experience, we may also supplement the information listed above with data from our joint marketing partners, from third parties, and from our affiliated companies.
How do we use your information?
Patchington wants to provide you with the most efficient and trustworthy shopping experience. We may use personal information that you provide to us in the following manner:
To assist you in customer service communications
To administer "My Account" information, online forms, and other site features
To enable you to check out and complete your purchase
To send you special announcements or promotional information about new products or services and upcoming events
As necessary, to share your information with trusted third-party companies that provide support services
To aggregate non-personal statistical information in order to help improve the website
When you visit one of our stores, we may keep a history of your purchases, regardless of the form of payment, if you provide us with your name, address and telephone number. In all transactions the personal information we ask for (such as name, phone #, month of birth) is at your discretion to share. We collect this information in order to process your orders to better assist you, and all such information will be treated in compliance with this Privacy Statement.
If you want to return or exchange purchased merchandise, we may ask you for personal identifying information such as the credit card used for the purchase or a picture ID to help prevent fraud.
If you provide us with your phone number, you may receive telephone contact from us for customer service communications, such as clarifying details regarding your order.
If you call our customer service toll-free number, we may ask you personal identifying information, depending on the nature of your request, to better assist you with your requests and questions. We may retain this information to help meet your future needs.
We may use your name and postal address to occasionally send you printed material from Patchington. We may also share such information, as described herein, with other reputable direct marketing companies who may have offers of interest to you.
We may use your e-mail address to notify you about the status of your order, provide customer service information or to answer your questions and requests. We may also occasionally send you our Email updates, sales notifications, or other promotional information about our products and services. We will not sell or rent your e-mail address to outside marketing companies.
Contests, Promotions or Surveys
If you participate in a contest, promotion, sweepstakes offering or survey (whether via on-line, over the phone or at one of our retail stores), we may use your personal information to manage your entry in such promotion, to notify you if you are a winner, or to fulfill promotional obligations. At the time of your entry or registration for a specific promotion, survey, contest, or sweepstakes, we will provide you with the rules governing such promotion, contest or survey.
Authorized Third Parties
To provide you with an optimal shopping experience, we partner with certain third parties to manage our customer information, to fulfill promotions, or to communicate with our customers. In such cases, we may disclose your personal information to such outside companies. We do not authorize any of these service providers to make any use of your information other than for our benefit.
To provide you with other marketing information or third party promotions that may be of interest to you, we may disclose your name and postal address to reputable third parties, but not your e-mail address or other information.
Such third parties may have websites with separate privacy and data collection practices, and we recommend that you carefully review them. If you would like to change how information is used on that third party website, you must do so directly with that third party.
In certain instances, we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact, or bring legal action to protect your rights, the rights of Patchington, or others. We may also disclose your personally identifiable information when we believe it is required by law.
Sale of Business
In the unlikely event that Patchington is sold, or substantially all of its assets are acquired, customer information may be one of the transferred assets, and may therefore be used by a third party acquirer in accordance.
Patchington in certain cases may offer, now or in the future, its own financial products to preferred customers (such as credit cards). As a result, we may share personal information about our consumers with certain authorized third parties to provide you with tailored information about their special offers and services. These sites have separate privacy and data collection practices. We recommend that you review each third party's privacy statement if you submit your application for its services.
How can you control the use of your information?
We want you to be in control of your information, and we want to communicate with you only if you want to hear from us.
You can manage your account at anytime to review, change or delete certain personal information by contacting us through any of the methods described herein.
E-mails and Newsletter
If you do not want to receive our electronic newsletter or promotional emails, you may unsubscribe at any time by:
If you do not wish to receive our printed, please contact us. When you give us your name and address as it appears on the mailing label, we will remove your contact information from our mailing list. Please allow several weeks for the printed material to stop as we schedule delivery well in advance. If you would rather that we did not share your name and address with other companies, please send your full name, address and customer number to:
13920 58th Street North, Suite 1006
Clearwater, FL 33760
If you do receive a catalog from a third party, please contact that company directly to make any changes. We cannot alter or remove your information from any third parties' mailing lists.
How do you we safeguard your information?
Protecting the safety of your personal information, such as your credit card information, is important to us. Our online store includes a variety of technical, administrative and physical safeguards so that you can enjoy your shopping experience without having to worry about loss, misuse, or unauthorized access to your information. For example, we have the following security measures on our websites:
We use industry-standard encryption technologies to encrypt credit card and billing information while it is being transmitted to patchington.com. In addition, we use commercially reasonable efforts to stay up to date with best practices regarding the protection of information in connection with transactions occurring over the internet. We also use Geotrust® as our SSL provider as an added measure for your protection. You may want to check your internet settings to make sure your browser is in compliance with industry-standard encryption technology.
After your order is received, we protect all of your private information, including your order, behind a network security system called a "firewall." Only select staff has access to this information, and then only to information necessary to service your order.
Some versions of popular web browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders. If your web browser cannot support this level of security, you will not be able to order products through our websites. If so, please phone us toll-free at 1-800-771-2200, ext. #226.
We strive to protect your personal information from unauthorized access, but no data transmission over the Internet can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us over the Internet. Also, please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.
What technologies do you use to enhance my shopping experience?
Our websites may also use analytics technology to optimize and tailor our websites for our visitors. This technology allows us to understand which pages you visit on our websites.
Third Party Links
Our websites may include links to other websites which might take you away from our site, such as sites of outside business partners, vendors and advertisers. These sites have separate privacy and data collection practices. Patchington.com has no control over such websites and is not responsible or liable for the privacy practices or information-gathering practices of other entities or web sites. Except as stated in this Privacy Statement, we will not provide any of your personal information to these third parties without your prior consent.
Protecting Children's Privacy
The Patchington site is not directed towards children, and we do not knowingly collect any personal information from children under 13 years of age.
How to Contact Us
Our customers come first. If you have any concerns or questions, you can contact us by:
Writing us at: Patchington 13920 58th St. No., #1006, Clearwater, FL 33760
Calling us toll-free at 1-800-771-2200, ext. #226
Conflict in Terms
It is our goal to make our privacy practices easy to understand. We have created this easy-to-read Privacy Statement with that goal in mind. Some browsers utilize privacy enhancing technology to translate our Privacy Statement into a computer readable format. The technology then requires that the computer format be translated back into human readable format for you to read. This translation back into human readable format is often referred to as a "Policy Summary". It is possible that through these translations, the Policy Summary may unintentionally end up being inconsistent with the Privacy Statement upon which it is based. It might fail to address an issue or it might address an issue not raised in our Privacy Statement. For this reason, you should rely on our Privacy Statement as the most accurate and definitive description of our practices.